At Mango Mobile, we aim to provide the best products and services and always strive to keep our customers happy.
You have a right to make a complaint if you are dissatisfied with our services or how we’ve handled your matter. So let us know what is bugging you and we’ll do our very best to resolve your issue in a quick and effective manner.
Once we receive your complaint, we’ll provide you with a Reference Number. You can track the progress of your complaint or ask for an update.
We’ll be in touch within 2 business days of receiving your complaint and do our very best to resolve everything as quickly as possible. Most complaints are resolved within 10 business days. If we need more time, we’ll let you know.
For an update, you can contact one of our friendly customer service representatives with your complaint Reference Number.
If, for any reason, you are not satisfied with the outcome of your complaint or with the way in which we have handled your matter, you can ask the relevant industry ombudsman to assist you. You can also view our Complaints Handling Policy for more information.
Our Aussie-based Live Chat support team is here to support you with any questions or issues.
Mon – Fri
Sat – Sun
Public Holidays
8am – 7pm AEST
10am – 6pm AEST
10am – 5pm AEST
Send us an email with your question and one of our friendly team members will be in touch ASAP.
Here at Mango Mobile, we’re always looking to grow. So we would love to hear about your experience with us!
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For new customers who sign up to the Mango Mobile 5G Unlimited plan or the 5G Unlimited Premium plan. Offer available to new Consumer and Business customers (with a valid ABN/ACN). Not available with any other offer unless specified. Offers are forfeited if customer makes any changes to their plan. Discount will seize to apply after the 3 months and pricing will revert to the standard plan fee. Offer ends 30/09/2023 unless withdrawn or extended.
