Mango Mobile operates on parts of the Optus 4G network, giving you reliable nationwide coverage and dependable speeds.
Because we keep things simple, transparent, and fair. No gimmicks, no confusing fine print. With Mango, you get great value plans plans, no lock-ins, and real support from real people.
Insert your SIM and follow the activation steps online. Most services are active within an hour, though it can take up to 24 hours in some cases.
Yes! You can bring your number with you when you switch. Just choose “Keep My Number” during sign-up, and we’ll handle the transfer for you.
If you elect to bring your existing mobile number when you switch to Mango, during sign-up, you’ll be asked for some details:
If your current service is prepaid – we’ll need your Date of Birth as it appears on your current provider’s records.
If your current service is postpaid – we’ll need your account number from your existing provider’s bill.
Once we have the correct details, transfers usually complete within an hour (though it may take up to 24 hours in some cases).
The transfer process is usually quick and smooth. You should keep your current SIM in your phone until it stops working—this means the transfer is complete. At that point, pop in your Mango SIM and you’ll be good to go.
Most transfers are completed within an hour (up to 24 hours in some cases). Downtime is minimal, and we’ll keep you updated along the way.
If a transfer doesn’t go through, it usually means the details provided don’t match what your current provider has on file.
For prepaid services, double-check that the Date of Birth you entered matches exactly with your provider’s records.
For postpaid services, confirm you’ve provided the correct account number from your current bill.
Once you update the details, we’ll re-submit the transfer and keep you informed. If you’re unsure, our support team can guide you through the process.
We’ll notify you at 50%, 85% and 100% of your monthly allowance. If you’ve opted in to Data Bolt-Ons, an extra 2GB is automatically added for $10 (up to 5 times per billing cycle). If you haven’t opted in, your data will pause until your next billing cycle. You can also purchase Data Packs anytime through the customer portal.
Nope! All our plans are month-to-month with no cancellation fees. You’re free to stay or leave whenever it suits you.
Any unused data rolls into your Data Bank—up to 100GB, 200GB, or 300GB depending on your plan. This means you’ve got a buffer for when you need it most.
Payments are made automatically each month via debit or credit card. Billing is in advance, and you can update your payment details anytime through the customer portal.
Our Australian-based support team is here to help. You can reach us by live chat, email or visit us in person at one of our partner dealers around the country.
Yes! We offer flexible options for families and businesses. Share data across multiple services or keep accounts under one bill—it’s all designed to make life easier.
The National Broadband Network (NBN) is Australia’s high-speed broadband network. It connects homes and businesses via fibre, fixed wireless or satellite, depending on your location, to deliver fast and reliable internet access.
You can check your address on our website to confirm availability. NBN coverage depends on the rollout in your area and the technology type used (FTTP, FTTN, HFC, Fixed Wireless, etc.).
If you already have an NBN-ready modem, you may be able to keep using it. Otherwise, we can supply a compatible modem when you sign up.
Simply sign up online. We’ll confirm your details, arrange the connection with NBN Co, and guide you through setting up your modem. If you’re already with another provider, we’ll help transfer your service across with minimal downtime.
Connection times vary depending on your location and whether an NBN technician visit is required. In most cases, connections are completed within 2 hours but can take up to 5–10 business days if a technician is required.
There may be a short downtime window while your service is being switched. If a technician visit is needed, they’ll confirm this with you in advance.
No. All Mango NBN plans are month-to-month, so you’re free to cancel or change plans without exit fees.
Payments are automatic each month via debit or credit card, just like our mobile services. Billing is in advance, and you can manage payment details anytime through the customer portal.
Your speed depends on the NBN technology available at your address and your chosen plan speed tier. We’ll let you know the expected typical evening speeds (7pm–11pm) when you sign up.
If you have any issues, Mango Mobile is your first point of contact. Our Australian-based support team can troubleshoot and, if necessary, work with NBN Co to resolve the issue.
Our Aussie-based Live Chat support team is here to support you with any further questions or issues you might have.
For new customers who sign up to the Mango Mobile 5G Unlimited plan or the 5G Unlimited Premium plan. Offer available to new Consumer and Business customers (with a valid ABN/ACN). Not available with any other offer unless specified. Offers are forfeited if customer makes any changes to their plan. Discount will seize to apply after the 3 months and pricing will revert to the standard plan fee. Offer ends 30/09/2023 unless withdrawn or extended.
